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NCC to Enforce Subscriber Compensation for Poor Telecom Service

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By Yusuf Danjuma Yunusa

The Nigerian Communications Commission has announced that its directive mandating telecommunications operators to compensate subscribers for poor service quality will take effect from this month.

The Commission disclosed this in a Frequently Asked Questions document released on Tuesday, offering clarity on how the compensation framework will work and which subscribers qualify.

According to the NCC, the directive applies specifically to Mobile Network Operators that fail to meet the required Key Performance Indicators for Quality of Service. These operators include major players such as MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile, although the Commission did not specify which of them fell short of the standards.

The NCC noted that a separate compensation framework already exists for Internet Service Providers.

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Under the new directive, compensation will cover service failures affecting voice calls, data services, and SMS. To qualify, subscribers must have experienced poor network service in an affected Local Government Area and must have carried out at least one revenue-generating activity—such as a billed call, SMS, or data session—within the period in question.

The Commission added that both individual and corporate subscribers are eligible for compensation.

Importantly, the NCC stated that subscribers will not need to apply to receive compensation. Instead, telecom operators are mandated to automatically identify affected customers and compensate them directly.

“The compensation framework will take effect from April 2026.

“No. The directive does not replace existing consumer protection mechanisms. It adds a direct compensation mechanism for affected subscribers. It aligns with measures set in existing legislation, such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024,” NCC said

“Operators are required and mandated to identify affected subscribers and provide compensation directly. Only service failures that fall below the defined thresholds set by the Quality of Service Regulations will qualify,” NCC said.

However, the regulator clarified that minor or short-lived network disruptions that are quickly resolved may not meet the threshold for compensation.

The move is part of the NCC’s broader efforts to improve service delivery and hold telecom operators accountable for consistent network performance across the country.

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JAMB Arrests Two, Parent over Result Falsification

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By Yusuf Danjuma Yunusa

The Joint Admissions and Matriculation Board has announced the arrest of two candidates and a parent for falsifying 2026 Unified Tertiary Matriculation Examination results using Artificial Intelligence and other electronic tools.

The disclosure came as the board released scores for 632,788 candidates who sat the examination on Thursday, April 16.

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JAMB spokesperson, Fabian Benjamin, in a statement, said the suspects were apprehended for manipulating official SMS result notifications to fabricate or alter scores with the intent to deceive others, including parents and guardians.

“Currently, two candidates and one parent are in custody for engaging in result falsification using AI and other electronic means,” the statement read.

Benjamin warned that such conduct constituted a serious criminal offence and that the board would pursue all culpable persons to the full extent of the law.

He also cautioned candidates against tampering with result messages from JAMB’s official SMS platforms, 55019 and 66019.

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Group asks Governor Yusuf to appoint Ganduje’s daughter as Kano Deputy Governor

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A group has called on the Governor of Kano State to appoint the daughter of former Governor of Kano, Dr. Asiya Balaraba Abdullahi Umar Ganduje, as Deputy Governor.

The group, known as Haɗin Kan Jam’iyyar APC ‘Yan Dangole from Kano State, expressed its support for Dr. Asiya Ganduje to become the Deputy Governor of Kano State.

According to the group, Dr. Asiya Ganduje is a woman committed to serving the people, especially the youth, through various programs that have improved their lives.

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They stated that she has demonstrated competence and dedication in politics, contributing to opportunities for youth and women in areas such as education, skills acquisition, and self-reliance.

The group also emphasized that Dr. Asiya Ganduje possesses compassion and vision for improving the lives of citizens, while encouraging women to participate in politics and economic activities.

Furthermore, they praised her cooperative character and loyalty to party principles, saying this has made her a role model for women and youth.

In conclusion, the group declared that her appointment as Deputy Governor would help bring progress, unity, and prosperity to the people of Kano State.

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UTME 2026: JAMB to Release Day 1 Exam Results Today Before Midnight

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By Yusuf Danjuma Yunusa

The Joint Admissions and Matriculation Board (JAMB) has announced that the results of all candidates who sat for the 2026 Unified Tertiary Matriculation Examination (UTME) on Thursday, April 16, 2026, will be released on Friday, April 17.

Spokesperson of the board, Fabian Benjamin, announced this in a post on X, noting that an announcement would be made when the results are available.

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“This is to inform all candidates who sat for the 2026 UTME on Thursday, 16th April 2026, that their results will be released today before midnight. An official announcement will be made to the public and posted on this page as soon as the results are available. Thank you,” he wrote.

Scheduled to run through April 22, the examination is structured into four daily sessions beginning at 7:30 a.m. and ending at 6:00 p.m., a framework designed to manage the large volume of candidates and reduce congestion at Computer-Based Test (CBT) centres.

This year, nearly 2.2 million candidates are participating across 966 accredited centres, each expected to meet operational benchmarks such as functional computer systems, stable internet connectivity and electricity as well as adequately trained personnel.

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