Connect with us

News

KEDCO Unveils Self-Service Kiosk to Enhance Customer Experience and Service Delivery

Published

on

 

The Kano Electricity Distribution Company (KEDCO) has officially launched a self-service kiosk aimed at transforming customer interactions, improving convenience, and strengthening revenue assurance. The unveiling ceremony, held in Kano, represents a major step in the company’s broader digital transformation strategy and its commitment to customer-centric innovation.

Delivering his keynote remarks, Dr. Abubakar Shuaibu Jimeta, Managing Director and Chief Executive Officer of KEDCO, described the initiative as a landmark achievement that reflects the company’s vision of digitizing its operations and placing customers at the heart of its services.

“Whatever we do, customers come first. We are here to launch something that is part of our vision – bringing digitization into our business. Convenience is what sails,” Dr. Jimeta said.

He stressed that every strategy and partnership pursued by KEDCO is designed to directly benefit customers. According to him, once customer satisfaction is achieved, “everything else falls into place.” Dr. Jimeta further revealed that the company plans to expand the kiosks across all franchise areas, underscoring KEDCO’s openness to partnerships and collaborations that align with its vision.

Speaking on the financial implications, Alkasim Othman, Chief Finance Officer of KEDCO, explained that the power sector often grapples with liquidity and efficiency challenges. He noted that the kiosk system is a practical response to these issues.

Advert

“In the power sector, we often ask: can they do it quickly? Today’s launch is a response to that experience. It improves customer experience and revenue assurance. Innovation does not replace people – it empowers them,” Othman stated.

He emphasized that the kiosks would not only ease customer transactions but also strengthen KEDCO’s financial sustainability by ensuring timely payments and reducing revenue leakages.


The launch was made possible through collaboration with FUCIL Datatech Limited, KEDCO’s technology partner. Its Chief Executive Officer, Chioma Iwuagwu, reaffirmed the company’s dedication to delivering secure, scalable, and customer-focused digital solutions.

“We are proud to support KEDCO in building robust digital infrastructure. Our relationship with KEDCO has been long and impactful. Together, we will sustain revenue assurance and show commitment to digital transformation,” Iwuagwu said.

She added that the partnership is geared toward building a technologically advanced electricity distribution system that ensures ease of payment and convenience for customers, while also supporting Nigeria’s broader digital economy goals.

The self-service kiosk is expected to significantly reduce queues, streamline bill payments, and provide customers with faster access to services. By embedding technology into its operations, KEDCO is positioning itself as a forward-looking utility company capable of meeting the evolving demands of modern consumers.

The unveiling ceremony reaffirms  KEDCO’s vision to leverage innovation, strategic partnerships, and customer-focused strategies to transform electricity distribution across its franchise areas. Stakeholders expressed optimism that the initiative would set a new benchmark for service delivery in Nigeria’s power sector.

 

News

Governor Yusuf Sacks Sagagi as Kano Commissioner Of Commerce

Published

on

 

Kano State Governor, Alhaji Abba Kabir Yusuf, has relieved Alhaji Shehu Wada Sagagi of his appointment as Commissioner for Investment, Commerce and Industry with immediate effect.

This was contained in a statement signed by the governor’s spokesperson, Sunusi Bature Dawakin Tofa, on Thursday.

According to the statement, the former Commissioner is directed to hand over the affairs of the ministry to the Director Commerce with immediate effect.

Advert

Governor Yusuf expressed appreciation for the services rendered by the former commissioner during his tenure.

He acknowledged Sagagi’s contributions to the development of the state, particularly in the areas of politics, religion, small and medium enterprises.

The Governor wished him success in his future endeavours as he reassured the public of his administration’s continued commitment to efficient service delivery and good governance in the state.

This decision is part of the ongoing strategic realighment of government structures for systematic growth and sustainable development.

 

Continue Reading

News

Terrorist Logistics Suppliers Apprehended in Borno

Published

on

 

By Yusuf Danjuma Yunusa

 

Troops of Operation Hadin Kai, OPHK, have apprehended 18 suspected logistics suppliers allegedly enroute Gubio, with plans to proceed to the Gudumbali axis, a known Boko Haram terrorists, BHTs, enclave.

Troops of Operation Hadin Kai, OPHK, have apprehended 18 suspected logistics suppliers allegedly enroute Gubio, with plans to proceed to the Gudumbali axis, a known Boko Haram terrorists, BHTs, enclave.

This is contained in a daily operational report made available to the News Agency of Nigeria on Wednesday.

Advert

The military said the suspects were intercepted while travelling towards the location to deliver the goods to the terrorists.

According to the report, preliminary investigation revealed that all 18 suspects confessed to engaging in the supply of goods to the terrorist group.

“They admitted that they routinely purchase and convey items to the terrorists.

“Their justification was lack of employment, which points to a deeper socio-economic challenge in Maiduguri and its environs,” the army said.

The development, according to the reportt, validates recent remarks by the Chief of Defence Staff on the link between economic hardship and the sustenance of insurgency logistics networks.

“The arrest highlights the critical role of civilian collaborators in sustaining terrorist operations, particularly in remote areas such as Gubio and Gudumbali,” it added.

The army called for a comprehensive approach combining military operations with economic empowerment and job creation to address the root causes of insurgency in the region.

Continue Reading

News

Kano Gov’t  Offers Study Scholarship to SWAN Members

Published

on

 

By Abdulgafar Oladimeji

Kano state government has  facilitated and supported   members of the Sports Writers Association of Nigeria, SWAN Kano chapter  to proceed to pursue professional certification courses  in sports journalism, our correspondent reports .

The Special  Adviser , youths and sports to Kano state governor, Sani Musa Danja, disclosed that the offer covers their tuition fees.

He said ,   the beneficiaries  have been identified and their enrolment process have been completed.

According to him,  through interactions with stakeholders , the decision was reached for  some sports writers, who  are faced with the challenge of acquiring the required professional qualification to practice their trade should be given support to fill the gap.

said, findings have revealed that , for Kano sports writers to compete favorably there exists the urgent need to empower members of the association  to acquire certain requisite qualification to enable them feature amongst the best in Nigeria and beyond.

Danja speaking, when he hosted SWAN members in his  office , located within the premises of Kano state Library Complex, along Ahmadu Bello Way said that  the state government, under Abba Kabir Yusuf ,  on discovering this major   challenge , acted swiftly to address the lapses, by offering  to sponsor 10 SWAN  members to pursue professional diploma in Sports Journalism at El Roi London University.

Advert

In his word  “ we give thanks to almighty Allah for his mercies, I want to thank our mentor and leader, his excellency governor, Abba Kabiru Yusuf , who made this possible.

“his excellency takes the issue of empowering our people very seriously, the challenge facing our sports journalists is principally the issue of professional certification, some of our sports journalists have their degrees in other fields, but we are aware that, they also require to obtain certain  minimum qualification in journalism or other related fields to help them to excel .

“in line with the policy of the government of his excellency, we have moved in to make sure , these sons and daughter of Kano overcome  this hinderance that may hinder their professional progress.

“the sports media is the back bone of sports development and sports promotion, our government is focused and committed to  support and reshape the sports media to achieve the set out goal to empower Kano youths through sports.

“the mission  of his excellency through this gesture is   to empower our professional sports journalists and give them the required qualification to continue with their pursuit to upward steadily representation of  Kano state in that sector.

 

Danja hinted that,  Kano state government remains unrepentant  in its  upward investment drive to create a generation  of professionals that  would keep the state afloat on the terrain of quality and abundance human resources.

Reacting, chairman SWAN Kano chapter, comrade Zahradeen Saleh thanked the state government for the support.

He said, the scholarship offer is an major step towards uplifting the practice of sports journalism in the state.

He said the dividends of sports could only  accrue with the effective operations of the sporting press through the training and re-training of sports writers.

He admitted that, acquiring the requisite qualification to practice  sports journalism has been one of the major challenges confronting members of the association.

“ our members  who are the beneficiaries of this offer are  youths, on completion of the professional course, they will have stable professional growth and  would be better equipped to contribute their quota to the development of the state.” Zahradeen said .

 

 

Continue Reading

Trending