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<p>The Kano Electricity Distribution Company (KEDCO) has officially launched a self-service kiosk aimed at transforming customer interactions, improving convenience, and strengthening revenue assurance. The unveiling ceremony, held in Kano, represents a major step in the company’s broader digital transformation strategy and its commitment to customer-centric innovation.</p><div class="Cxliet8Q" style="clear:both;float:left;width:100%;margin:0 0 20px 0;"><script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>

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<p>Delivering his keynote remarks, Dr. Abubakar Shuaibu Jimeta, Managing Director and Chief Executive Officer of KEDCO, described the initiative as a landmark achievement that reflects the company’s vision of digitizing its operations and placing customers at the heart of its services.</p>
<p>“Whatever we do, customers come first. We are here to launch something that is part of our vision – bringing digitization into our business. Convenience is what sails,” Dr. Jimeta said.</p>
<p>He stressed that every strategy and partnership pursued by KEDCO is designed to directly benefit customers. According to him, once customer satisfaction is achieved, “everything else falls into place.” Dr. Jimeta further revealed that the company plans to expand the kiosks across all franchise areas, underscoring KEDCO’s openness to partnerships and collaborations that align with its vision.</p><div class="9ClEhwlM" style="clear:both;float:left;width:100%;margin:0 0 20px 0;"><script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>

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<p>Speaking on the financial implications, Alkasim Othman, Chief Finance Officer of KEDCO, explained that the power sector often grapples with liquidity and efficiency challenges. He noted that the kiosk system is a practical response to these issues.</p>
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<p>“In the power sector, we often ask: can they do it quickly? Today’s launch is a response to that experience. It improves customer experience and revenue assurance. Innovation does not replace people – it empowers them,” Othman stated.</p>
<p>He emphasized that the kiosks would not only ease customer transactions but also strengthen KEDCO’s financial sustainability by ensuring timely payments and reducing revenue leakages.</p>
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The launch was made possible through collaboration with FUCIL Datatech Limited, KEDCO’s technology partner. Its Chief Executive Officer, Chioma Iwuagwu, reaffirmed the company’s dedication to delivering secure, scalable, and customer-focused digital solutions.</p>
<p>“We are proud to support KEDCO in building robust digital infrastructure. Our relationship with KEDCO has been long and impactful. Together, we will sustain revenue assurance and show commitment to digital transformation,” Iwuagwu said.</p>
<p>She added that the partnership is geared toward building a technologically advanced electricity distribution system that ensures ease of payment and convenience for customers, while also supporting Nigeria’s broader digital economy goals.</p>
<p>The self-service kiosk is expected to significantly reduce queues, streamline bill payments, and provide customers with faster access to services. By embedding technology into its operations, KEDCO is positioning itself as a forward-looking utility company capable of meeting the evolving demands of modern consumers.</p>
<p>The unveiling ceremony reaffirms KEDCO’s vision to leverage innovation, strategic partnerships, and customer-focused strategies to transform electricity distribution across its franchise areas. Stakeholders expressed optimism that the initiative would set a new benchmark for service delivery in Nigeria’s power sector.</p>
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